Have you ever experienced a moment where you wanted to yell at someone due to her/his sheer incompetence? I do, and I lost count of the amount of times that I got infuriated due to some people’s inability. Let me share you some of my emotionally-charged experiences in the past.
Philippine Embassy (this happen just recently)
I called there to ask about the Balikbayan program. Di nga ba’t balak naming umuwi or mag-stay ng medyo matagal sa Pilipinas? Really, it’s not that I don’t understand what is written kundi meron lang akong gustong linawin doon sa mga nakalistang requirements. On list number six (6) it says that:
The former Philippine citizen shall declare before a Philippine Immigration Officer at the port of entry that she/he is availing of the balikbayan privilege and shall present his/her valid passport in addition to ANY of the following documents:
- cancelled Philippine passport
- birth certificate
- naturalization papers to show former Philippine citizenship
Malinaw na nakasulat ang ANY so para sa akin maari kong i-present sa kanila ang isa sa mga nakalagay na requirements doon. But I was not really sure about it kaya naisipan kong tumawag sa embassy para lang makasiguro.
Phone conversation:
Lady employee: Philippine Embassy good afternoon.
Me: Here is Mrs. Hafner, good afternoon.
Lady employee: Yes how can I help you?
Me: Meron sana akong gustong itanong tungkol dito sa mga requirements ng Balikbayan program.
Lady employee: Ano po yan?
Me: Nakalagay dito sa number six nang program na…blah blah blah.
Lady employee: Hindi ko ho alam yan. Saan niyo yan nakuha?
Me: Miss nasa website niyo ito. Teka, encharge ka dito di ba, bakit hindi mo alam?
Lady employee: Sandali lang ho babasahin ko muna. a short pause then Ay Ma’am kong ano po yang nakasulat diyan yan, lahat po yan ay i-present niyo.
Me: Miss, kaya ko gustong makasiguro dahil wala na sa akin ang Philippine passport ko. I remember na, pinadala ito noon diyan ng German Foreign Affairs.
Lady employee: Ay Ma’am sorry but I can’t help you, yan po ang patakaran kaya yan po ang sundi niyo.
Me: Ah ganun, eh di ibalik niyo sa akin ang luma kong passport. Ganun lang din yon kadali di ba?
Lady employee: Ma’am imposible hong mangyari yan dahil dahil wala na sa amin ito.
Me: Eh yon naman pala eh, so why are you people requiring that? And besides bakit nakalagay sa listahan na ANY? Hay naku it looks like hindi mo ako matutulungan so thank you miss for your time and effort. Bye!
I have heard so many negative comments about Philippine Embassy employees regarding their working abilities and how they treat people when it comes to serious matters. But I never imagined I’m going to experience it myself. Sabagay, bakit nga naman maiba ano? Honestly speaking, umuusok ang dalawang butas ng ilong sa ganitong sitwasyon. I mean how can they employ someone who has no idea what she’s doing? Hindi na ba uso ang briefing ngayon?
My next experience happened in 2005, I won a back and forth flight ticket to Philippines. Gusto ko sanang i-encash nalang ito dahil kauuwi ko lang the previous year. Oo nga libre ang ticket pero alam naman nating lahat ano na mas malaki pa dito ang kailangang allowance compared to airfare. Since hindi pala pwedeng i-encash, napilitan nalang akong umuwi with my little boy. Hubby even suggested na mag-stay daw ako ng matagal doon habang hindi pa pumapasok sa Kindergarten ang bata. So ayon, pina-schedule ko ang lipad namin ng January tapos balik April. Almost three months din yon dahil end of January kami lumipad. Continue reading →